Disintermediation is the process of becoming closer to your customer by eliminating the middleman.

• Time-When your company automates procedures, time may be the middleman that is being disintermediated. People Automation of procedures can disintermediate
• people currently handling the procedures.
• Distribution channels-Providing an online purchasing site can disintermediate an existing distribution channel.

Intermediation is the process of creating a new middleman; online auction house eBay is an intermediator.